fluent:cx | We speak Salesforce. Fluently.

4.93 Average CSAT

 5/5

Helping organisations across all industries to leverage the power of Service Cloud Voice and AI to transform their customer service experience and boost satisfaction across every call.

Transform Your Contact Centre with fluent:cx and

Together, we specialise in guiding, implementing, and seamlessly delivering top-tier Contact Centre solutions, driving value for you, your team and your customers.

Why We're Leaders In The Field

fluent:cx - dedicated Salesforce consulting partners. UK's No #1 Service Cloud Voice partner
Connect - Contact Centre and unified comms experts. Amazon Connect's #1 Contact Centre partner
Partnership - together, we translate your CX strategy into fluent Salesforce and CCaaS solutions
Deep Expertise - together, our team has decades of Contact Centre and Salesforce experience
Value Driven - we focus on generating business value, not just technical requirements

Get In Touch

Come & Meet Us!

Salesforce Heart of Service Summit. London, December 3

– Live Demos: see the power of Salesforce in action – Agentforce, Service Cloud Voice, Field Service, and more
– Engage: speak with our experts to discuss your unique challenges and explore solutions tailored to your business needs

"They really got into the detail of our team structures and setup and helped us to ensure our solutions were appropriate but simplified for being able to optimise. We had the added challenge of a quite unusual timeframe to conclude our project, due to the sheer hard work and guidance from this partner and how well they collaborated with our internal project team, it really felt like they were one of us and it made such a difference to how the positively and effectively the project was delivered."

"From the beginning, we felt that we were in safe hands with the team at Fluent. We were able to overcome some internal challenges with the support of the team and we have come out of the project with a fantastic solution which our end users are raving about. It is not very often that happens in a transformation project - so thank you to the whole team!"

"The fluent team have been an excellent partner to us and have enabled us to Go live on time with little issues. Their understanding of what we needed to achieve and their dedication to get us in on time has been brilliant. They are very easy to work with, adaptable and I would recommend them as a Salesforce partner without doubt."