{"id":7967,"date":"2019-12-20T07:20:24","date_gmt":"2019-12-20T06:20:24","guid":{"rendered":"https:\/\/fluentcx.com\/stories\/"},"modified":"2023-05-23T12:18:13","modified_gmt":"2023-05-23T11:18:13","slug":"stories","status":"publish","type":"page","link":"https:\/\/fluentcx.com\/en\/stories\/","title":{"rendered":"Stories"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7967\" class=\"elementor elementor-7967 elementor-4992\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78b3174 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78b3174\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb2b164 ot-flex-column-vertical\" data-id=\"eb2b164\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9701de0 elementor-widget elementor-widget-slider_revolution\" data-id=\"9701de0\" data-element_type=\"widget\" data-widget_type=\"slider_revolution.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"wp-block-themepunch-revslider\">\n\t\t\t<!-- START Stories REVOLUTION SLIDER 6.5.10 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_6_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_6_1\" style=\"\" data-version=\"6.5.10\">\n\t\t\t\t\t<rs-slides>\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-18\" data-title=\"Slide\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/fluentcx.com\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" alt=\"Slide\" title=\"Stories\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/fluentcx.com\/wp-content\/plugins\/revslider\/public\/assets\/assets\/transparent.png\" data-bg=\"c:linear-gradient(90deg, rgba(129,62,158,1) 0%, rgba(129,62,158,1) 50%, rgba(228,82,82,1) 100%);\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-6-slide-18-layer-4\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:40px,40px,30px,18px;yo:70px,60px,45px,42px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:50,42,31,19;l:60,52,39,24;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:820;sp:1230;sR:820;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sR:6950;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:10;font-family:'Montserrat';\"\n\t\t\t\t\t\t\t><b>News and Stories<\/b> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-6-slide-18-layer-7\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:41px,40px,30px,18px;yo:171px,146px,125px,91px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:30,24,28,24;l:38,30,35,31;fw:300;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:1126px,960px,720px,440px;h:auto,auto,auto,110px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:1980;sp:1010;sR:1980;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sR:6010;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:9;font-family:'Montserrat';\"\n\t\t\t\t\t\t\t>Our latest news and stories around customer experience \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t\t<rs-static-layers><!--\n\t\t\t\t\t--><\/rs-static-layers>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_6_1',rl:[1240,1024,778,480],el:[300,400,300,250],gw:[1200,1024,768,480],gh:[300,250,250,250],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider61\"]!==undefined) {window.RS_MODULES.modules[\"revslider61\"].once = false;window.revapi6 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-240794e ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"240794e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a71fc54 ot-flex-column-vertical\" data-id=\"a71fc54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7819fc5 elementor-widget elementor-widget-spacer\" data-id=\"7819fc5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4e40d4 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-posts--show-avatar elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"e4e40d4\" data-element_type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/fluentcx.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-posts.min.css\">\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-8485 post type-post status-publish format-standard hentry category-technology-en\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/fluentcx.com\/en\/2024\/04\/how-loyalty-programs-can-transform-your-business\/\" >\n\t\t\t\tWhitepaper: How loyalty programs can transform your business\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In our latest white paper &#8220;Identification, Integration, Inspiration: The Path to Loyalty Success&#8221;, we take a detailed look at how companies can strengthen their customer<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/fluentcx.com\/en\/2024\/04\/how-loyalty-programs-can-transform-your-business\/\" aria-label=\"Read more about Whitepaper: How loyalty programs can transform your business\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-8505 post type-post status-publish format-standard hentry category-news-en\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/fluentcx.com\/en\/2024\/02\/synergy-in-action-fluentcx-joins-the-salesfive-group-of-companies\/\" >\n\t\t\t\tSynergy in action: fluent:cx joins the Salesfive group of companies\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>With the integration into the Salesfive Group, fluent:cx brings furtherExpertise We are proud to announce a significant step that for usand our customers with numerous<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/fluentcx.com\/en\/2024\/02\/synergy-in-action-fluentcx-joins-the-salesfive-group-of-companies\/\" aria-label=\"Read more about Synergy in action: fluent:cx joins the Salesfive group of companies\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-8443 post type-post status-publish format-standard hentry category-news-en\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/fluentcx.com\/en\/2023\/05\/fluentcx-launches-in-the-uk\/\" >\n\t\t\t\tfluent:cx launches in the UK!\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>We are delighted to announce that fluent:cx is expanding to the UK &amp; Ireland. Building on our track record of delivering Salesforce services across diverse<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/fluentcx.com\/en\/2023\/05\/fluentcx-launches-in-the-uk\/\" aria-label=\"Read more about fluent:cx launches in the UK!\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-7995 post type-post status-publish format-standard hentry category-technology-en\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/fluentcx.com\/en\/2023\/01\/unlocking-the-potential-of-personalization-a-four-pillar-approach-to-optimizing-data-insights-content-and-operations\/\" >\n\t\t\t\tUnlocking the Potential of Personalization: A Four-Pillar Approach to Optimizing Data, Insights, Content, and Operations\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Personalization has been talked about since the early days of digital marketing. And although there are a number of technical options for personalization available today,<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/fluentcx.com\/en\/2023\/01\/unlocking-the-potential-of-personalization-a-four-pillar-approach-to-optimizing-data-insights-content-and-operations\/\" aria-label=\"Read more about Unlocking the Potential of Personalization: A Four-Pillar Approach to Optimizing Data, Insights, Content, and Operations\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-7999 post type-post status-publish format-standard hentry category-technology-en\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/fluentcx.com\/en\/2022\/06\/customer-acquisition-is-only-half-the-battle-thats-how-they-use-data-to-retain-customers\/\" >\n\t\t\t\tCustomer acquisition is only half the battle&#8230; That&#8217;s how they use data to retain customers.\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The last few years have been very good for digital business such as eCommerce or digital subscriptions, as the framework of the Corona pandemic has<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/fluentcx.com\/en\/2022\/06\/customer-acquisition-is-only-half-the-battle-thats-how-they-use-data-to-retain-customers\/\" aria-label=\"Read more about Customer acquisition is only half the battle&#8230; That&#8217;s how they use data to retain customers.\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-7989 post type-post status-publish format-standard hentry category-technology-en\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/fluentcx.com\/en\/2022\/04\/content-is-king-but-context-is-god-salesforce-interaction-studio-and-real-time-interaction-management-in-b2b-marketing\/\" >\n\t\t\t\tContent is King, but Context is God &#8211; Salesforce Interaction Studio and Real-time Interaction Management in B2B Marketing\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Salesforce Interaction Studio is increasingly relevant in the B2B space. Our CEO Christoph Cuquemel and Interaction Studio expert Stefan Brunnengr\u00e4ber report.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/fluentcx.com\/en\/2022\/04\/content-is-king-but-context-is-god-salesforce-interaction-studio-and-real-time-interaction-management-in-b2b-marketing\/\" aria-label=\"Read more about Content is King, but Context is God &#8211; Salesforce Interaction Studio and Real-time Interaction Management in B2B Marketing\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-7990 post type-post status-publish format-standard hentry category-technology-en tag-customer-experience-en tag-salesforce-en\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/fluentcx.com\/en\/2022\/01\/customer-data-platforms\/\" >\n\t\t\t\tCustomer Data Platforms\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Customer Data Platforms (CDP) are on everyone&#8217;s lips. However, the number of providers and the definition of what constitutes a CDP is rather confusing. We provide an overview.  <\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/fluentcx.com\/en\/2022\/01\/customer-data-platforms\/\" aria-label=\"Read more about Customer Data Platforms\" >\n\t\t\tRead more \"\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-06f4264 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"06f4264\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8258030 ot-flex-column-vertical\" data-id=\"8258030\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6332e1c elementor-widget elementor-widget-spacer\" data-id=\"6332e1c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-7967","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>fluent:cx | We speak Salesforce. Fluently.<\/title>\n<meta name=\"description\" content=\"Als Full Service Salesforce-Beratung begleiten wir Kunden bei der Realisierung Ihrer Salesforce Projekte.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fluentcx.com\/en\/stories\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"fluent:cx | We speak Salesforce. 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