{"id":7991,"date":"2021-12-20T22:09:28","date_gmt":"2021-12-20T21:09:28","guid":{"rendered":"https:\/\/fluentcx.com\/privacy-policy-2\/"},"modified":"2025-06-03T10:28:22","modified_gmt":"2025-06-03T09:28:22","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/fluentcx.com\/en\/privacy-policy-2\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7991\" class=\"elementor elementor-7991 elementor-6152\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7db4b032 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7db4b032\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77658440 ot-flex-column-vertical\" data-id=\"77658440\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f0ed9cb elementor-widget elementor-widget-text-editor\" data-id=\"7f0ed9cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3><big>Privacy policy<\/big><\/h3>\n<p><strong>Introduction and general information<\/strong><\/p>\n<p>Thank you for your interest in our website. The protection of your personal data is very important to us. Below you will find information on the handling of your data that is collected through your use of our website. Your data will be processed in accordance with the statutory data protection regulations.   <\/p>\n<p><strong>Controller within the meaning of the GDPR<\/strong><\/p>\n<p>salesfive GmbH<br \/>Sendlinger Str. 44<br \/>80331 Munich<br \/>info@salesfive.com<br \/>+49 89 23788479<\/p>\n<p><strong>Contact details of the data protection officer:<\/strong><\/p>\n<p>Lawyer Fabian Jeremias, LL.M. (External Data Protection Officer)<br \/>Detmolder Str. 65<br \/>33604 Bielefeld<br \/>privacy@salesfive.com <\/p>\n<\/p>\n<p><strong>Definitions<\/strong><\/p>\n<p>Our privacy policy should be simple and understandable for everyone. As a rule, the official terms of the General Data Protection Regulation (GDPR) are used in this privacy policy. The official definitions are explained in Art. 4 GDPR.  <\/p>\n<p><strong>Revocation of your consent to data processing<\/strong><\/p>\n<p>Only with your explicit consent are some operations of data processing possible. A revocation of your already given consent is possible at any time. For the revocation an informal communication by e-mail is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.<\/p>\n<p><strong>Right to complain to the competent supervisory authority<\/strong><\/p>\n<p>As a data subject, you have a right of appeal to the competent supervisory authority in the event of a data protection breach. The competent supervisory authority with regard to data protection issues is the state data protection commissioner of the federal state in which our company&#8217;s registered office is located. The following link provides a list of data protection officers and their contact information: <a href=\"https:\/\/www.bfdi.bund.de\/DE\/Infothek\/Anschriften_Links\/anschriften_links-node.html\" target=\"_blank\" rel=\"noopener\">https:\/\/www.bfdi.bund.de\/DE\/Infothek\/Anschriften_Links\/anschriften_links-node.html.<\/a><\/p>\n<p><strong>Right to data portability<\/strong><\/p>\n<p>You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to third parties. The provision takes place in a machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.<\/p>\n<p><strong>Right to information, correction, blocking, deletion<\/strong><\/p>\n<p>Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, the origin of the data, their recipients and the purpose of the data processing and, if applicable, a right to correction, blocking or deletion of this data. In this regard and also for further questions on the subject of personal data, you can contact us at any time via the contact options listed in the imprint.<\/p>\n<p><strong>SSL or TLS encryption<\/strong><\/p>\n<p>For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses an SSL or SSL protocol. TLS encryption. This means that data that you transmit via this website cannot be read by third parties. You can recognize an encrypted connection by the &#8220;https:\/\/&#8221; address line of your browser and the lock symbol in the browser line.<\/p>\n<p><strong>Contact form<\/strong><\/p>\n<p>Data transmitted via contact form will be stored, including your contact data, in order to be able to process your inquiry or to be available for follow-up questions. This data will not be passed on without your consent.<\/p>\n<p>The processing of the data entered in the contact form is based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). A revocation of your already given consent is possible at any time. For the revocation an informal communication by e-mail is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.<\/p>\n<p>Data transmitted via the contact form will remain with us until you request us to delete it, revoke your consent to store it, or there is no longer any need to store the data. Mandatory legal provisions &#8211; in particular retention periods &#8211; remain unaffected.<\/p>\n<p><strong>Cookies<\/strong><\/p>\n<p>Our website uses cookies. These are small text files that your web browser stores on your terminal device. Cookies help us to make our offer more user-friendly, effective and secure.<\/p>\n<p>Some cookies are &#8220;session cookies.&#8221; Such cookies are deleted by themselves after the end of your browser session. On the other hand, other cookies remain on your terminal device until you delete them yourself. Such cookies help us to recognize you when you return to<br \/>on our website.<\/p>\n<p>With a modern web browser, you can monitor, restrict or disable the setting of cookies. Many web browsers can be configured to automatically delete cookies when the program is closed. Deactivating cookies<br \/>may result in limited functionality of our website.<\/p>\n<p>The setting of cookies, which are necessary for the exercise of electronic communication processes or the provision of certain functions desired by you (e.g. shopping cart), is based on Art. 6 para. 1 lit. f GDPR. As the operator of this<br \/>website, we have a legitimate interest in the storage of cookies for the technically error-free and smooth provision of our services. If other cookies are set (e.g. for analysis functions), these are treated separately in this<br \/>privacy policy. <\/p>\n<p><strong>Google Analytics<\/strong><\/p>\n<p>Our website uses functions of the web analysis service Google Analytics. The provider of the web analytics service is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.<\/p>\n<p>Google Analytics uses \u201ccookies.\u201d These are small text files that your web browser stores on your end device and enable website usage to be analyzed. Information generated by cookies about your use of our website<br \/>is transmitted to a Google server and stored there. The server is usually located in the USA.<\/p>\n<p>The setting of Google Analytics cookies is based on Art. 6 para. 1 lit. f GDPR. As the operator of this website, we have a legitimate interest in analyzing user behavior in order to optimize our website and, if necessary, advertising.<\/p>\n<p>IP anonymization<\/p>\n<p>We use Google Analytics in conjunction with the IP anonymization function. It guarantees that Google will truncate your IP address within Member States of the European Union or other parties to the Agreement on the European Economic Area<br \/>before transmitting it to the United States. There may be exceptional cases in which Google transmits the full IP address to a server in the USA and truncates it there. Google will use this information on our behalf for the purpose of evaluating your use of the<br \/>website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. The<br \/>IP address transmitted by Google Analytics will not be merged with other Google data. <\/p>\n<p>Browser plugin<\/p>\n<p>The setting of cookies by your web browser can be prevented. However, some functions of our website may be restricted as a result. You can also prevent the collection of data relating to your website use, including your IP address and<br \/>subsequent processing by Google. This is possible by downloading and installing the browser plugin accessible via the following link: <a href=\"https:\/\/tools.google.com\/dlpage\/gaoptout?hl=de\">https:\/\/tools.google.com\/dlpage\/gaoptout?hl=de<\/a>.<\/p>\n<p>Objection to the data collection<\/p>\n<p>You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents the collection of your data during future visits to our website: Disable Google Analytics.<\/p>\n<p>Details on how Google Analytics handles user data can be found in Google&#8217;s privacy policy: <a href=\"https:\/\/support.google.com\/analytics\/answer\/6004245?hl=de\">https:\/\/support.google.com\/analytics\/answer\/6004245?hl=de<\/a>.<\/p>\n<p>Job processing<\/p>\n<p>In order to fully comply with the legal data protection requirements, we have concluded an order processing agreement with Google.<\/p>\n<p>Demographic characteristics in Google Analytics<\/p>\n<p>Our website uses the &#8220;demographic characteristics&#8221; function of Google Analytics. It can be used to create reports that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising<br \/>from Google and from visitor data from third-party providers. An assignment of the data to a specific person is not possible. You can deactivate this function at any time. This is possible via the ad settings in your Google account or<br \/>by generally prohibiting the collection of your data by Google Analytics, as explained in the section \u201cObjection to data collection\u201d.<\/p>\n<p><strong>Google Web Fonts<\/strong><\/p>\n<p>Our website uses web fonts from Google. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.<\/p>\n<p>By using these web fonts, it is possible to present you with the presentation of our website that we desire, regardless of which fonts are available to you locally. This is done by retrieving the Google Web Fonts from a Google server in the USA and the associated transfer of your data to Google. This is your IP address and which page you have visited on our site. The use of Google Web Fonts is based on Art. 6 para. 1 lit. f GDPR. As the operator of this website, we have a legitimate interest in the optimal presentation and transmission of our web presence.<\/p>\n<p>The company Google is certified for the us-European data protection agreement &#8220;Privacy Shield&#8221;. This data protection agreement is intended to ensure compliance with the level of data protection applicable in the EU.<\/p>\n<p>Details about Google Web Fonts can be found at: <a href=\"https:\/\/www.google.com\/fonts#AboutPlace:about\">https:\/\/www.google.com\/fonts#AboutPlace:about<\/a> and further information in Google&#8217;s privacy policy: <a href=\"https:\/\/policies.google.com\/privacy\/partners?hl=de\">https:\/\/policies.google.com\/privacy\/partners?hl=de<\/a><\/p>\n<p><strong>Calendly<\/strong><\/p>\n<p>Our website offers the possibility to arrange an online demo. To request and select an appointment, we use &#8220;Calendly&#8221;, a service provided by Calendly LLC, 1315 Peachtree St NE, Atlanta, GA 30309, USA.<\/p>\n<p>By using our online demo selection, you also automatically use the services of calendly.com. Your entered data (name, email, company, date and time of the desired appointment) will be transmitted to us for contacting you. This data will only be used for the organization and execution of the requested online demo and will not be disclosed to third parties. For more information about data protection at Calendly, please visit https:\/\/calendly.com\/pages\/privacy.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy policy Introduction and general information Thank you for your interest in our website. The protection of your personal data is very important to us. Below you will find information on the handling of your data that is collected through your use of our website. Your data will be processed in accordance with the statutory [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-7991","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>fluent:cx | We speak Salesforce. 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