{"id":8006,"date":"2022-08-18T13:19:20","date_gmt":"2022-08-18T12:19:20","guid":{"rendered":"https:\/\/fluentcx.com\/we-are-hiring\/"},"modified":"2025-08-07T12:16:23","modified_gmt":"2025-08-07T11:16:23","slug":"we-are-hiring","status":"publish","type":"page","link":"https:\/\/fluentcx.com\/en\/we-are-hiring\/","title":{"rendered":"We are hiring!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8006\" class=\"elementor elementor-8006 elementor-7468\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d915df0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d915df0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce57214 ot-flex-column-vertical\" data-id=\"ce57214\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ada8bf elementor-widget elementor-widget-slider_revolution\" data-id=\"0ada8bf\" data-element_type=\"widget\" data-widget_type=\"slider_revolution.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"wp-block-themepunch-revslider\">\n\t\t\t<!-- START Karriere REVOLUTION SLIDER 6.5.10 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_4_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_4_1\" style=\"\" data-version=\"6.5.10\">\n\t\t\t\t\t<rs-slides>\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-19\" data-title=\"Slide\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/fluentcx.com\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" alt=\"Slide\" title=\"We are hiring!\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/fluentcx.com\/wp-content\/plugins\/revslider\/public\/assets\/assets\/transparent.png\" data-bg=\"c:linear-gradient(90deg, rgba(129,62,158,1) 0%, rgba(129,62,158,1) 50%, rgba(228,82,82,1) 100%);\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-4-slide-19-layer-2\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:40px,40px,30px,18px;yo:70px,60px,45px,42px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:50,41,31,19;l:60,49,37,22;\"\n\t\t\t\t\t\t\t\tdata-dim=\"h:auto,auto,auto,39px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:730;sp:1060;sR:730;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sR:7210;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:10;font-family:'Montserrat';\"\n\t\t\t\t\t\t\t><b>We're hiring \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-4-slide-19-layer-3\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"xo:40px,40px,30px,18px;yo:170px,140px,125px,90px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:30,24,28,19;l:38,31,35,25;fw:300,300,300,400;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:961px,793px,602px,452px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:1700;sp:1080;sR:1700;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sR:6220;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:9;font-family:'Montserrat';\"\n\t\t\t\t\t\t\t>We're growing as a company and always looking for new colleagues with a passion for Salesforce to join the team \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_4_1',rl:[1240,1024,778,480],el:[350,300,300,200],gw:[1240,1024,778,480],gh:[350,300,300,200],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider41\"]!==undefined) {window.RS_MODULES.modules[\"revslider41\"].once = false;window.revapi4 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d173f12 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d173f12\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca3691b ot-flex-column-vertical\" data-id=\"ca3691b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99795bf elementor-widget elementor-widget-heading\" data-id=\"99795bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Why join us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-962fcea elementor-widget elementor-widget-text-editor\" data-id=\"962fcea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p data-start=\"162\" data-end=\"366\">fluent:cx was founded in 2023 on decades of Salesforce expertise and a shared ambition to build a specialist consultancy that does things differently, with quality, innovation, and client impact at its core.<\/p><p data-start=\"368\" data-end=\"607\">Now part of the Salesfive Group, Europe\u2019s largest Salesforce boutique partner, we\u2019re growing our UK team of expert consultants, with deep specialisms in Service Cloud, Field Service, Service Cloud Voice, and Agentforce.<\/p><p data-start=\"609\" data-end=\"804\">We\u2019re proud to have been recognised with the 2025 Salesforce Agentforce Accelerators Partner Award for UKI, a testament to the strength of our expertise and the value we deliver for our clients.<\/p><p data-start=\"806\" data-end=\"905\">Our culture is rooted in trust, transparency, and a shared commitment to doing great work together, so if you&#8217;re passionate about Salesforce, thrive in a collaborative environment, and want to be part of a growing team where your voice truly matters, we\u2019d love to hear from you.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bba3da ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bba3da\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0df5639 ot-flex-column-vertical\" data-id=\"0df5639\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0cc4b9 elementor-widget elementor-widget-heading\" data-id=\"e0cc4b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits for everyone<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f29290d ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f29290d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-96cfee1 ot-flex-column-vertical\" data-id=\"96cfee1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f4fc12 elementor-widget elementor-widget-text-editor\" data-id=\"2f4fc12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"1409\" data-end=\"1573\">We\u2019re a young, ambitious company shaping our future together, and that means building a benefits package that reflects the things that matter most to our people:<\/p><ul data-start=\"1575\" data-end=\"2280\"><li data-start=\"1575\" data-end=\"1687\"><p data-start=\"1577\" data-end=\"1687\"><strong data-start=\"1577\" data-end=\"1599\">Work from anywhere<\/strong>: home office, co-working space, or our London office. You choose what works for you<\/p><\/li><li data-start=\"1688\" data-end=\"1755\"><p data-start=\"1690\" data-end=\"1755\"><strong data-start=\"1690\" data-end=\"1708\">Flexible hours<\/strong>: plan your day in a way that fits your life<\/p><\/li><li data-start=\"1756\" data-end=\"1843\"><p data-start=\"1758\" data-end=\"1843\"><strong data-start=\"1758\" data-end=\"1786\">Home office setup budget<\/strong>: get what you need to do your best work, from day one<\/p><\/li><li data-start=\"1844\" data-end=\"1926\"><strong data-start=\"1929\" data-end=\"1952\">Regular team events<\/strong>: from socials in London, to company parties across Europe<\/li><li data-start=\"2072\" data-end=\"2150\"><p data-start=\"2074\" data-end=\"2150\"><strong data-start=\"2074\" data-end=\"2104\">Generous holiday allowance<\/strong>, plus extra gifted time off over Christmas<\/p><\/li><li data-start=\"2151\" data-end=\"2187\"><p data-start=\"2153\" data-end=\"2187\"><strong data-start=\"2153\" data-end=\"2184\">Private healthcare coverage<\/strong><\/p><\/li><li data-start=\"2188\" data-end=\"2280\"><p data-start=\"2190\" data-end=\"2280\"><strong data-start=\"2190\" data-end=\"2220\">Mentorship and development<\/strong>: grow with us, supported by those who\u2019ve been there before<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e2755b0 ot-flex-column-vertical\" data-id=\"e2755b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0981c24 elementor-widget elementor-widget-image\" data-id=\"0981c24\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/fluentcx.com\/wp-content\/uploads\/2025\/07\/Stewart-Fluent-cx-2024-Low-res-15-1024x683.jpg\" class=\"attachment-large size-large wp-image-8989\" alt=\"\" srcset=\"https:\/\/fluentcx.com\/wp-content\/uploads\/2025\/07\/Stewart-Fluent-cx-2024-Low-res-15-1024x683.jpg 1024w, https:\/\/fluentcx.com\/wp-content\/uploads\/2025\/07\/Stewart-Fluent-cx-2024-Low-res-15-300x200.jpg 300w, https:\/\/fluentcx.com\/wp-content\/uploads\/2025\/07\/Stewart-Fluent-cx-2024-Low-res-15-768x512.jpg 768w, https:\/\/fluentcx.com\/wp-content\/uploads\/2025\/07\/Stewart-Fluent-cx-2024-Low-res-15-720x480.jpg 720w, https:\/\/fluentcx.com\/wp-content\/uploads\/2025\/07\/Stewart-Fluent-cx-2024-Low-res-15.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">The team at our first team event. Now we are twice as many!<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-430ba99 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"430ba99\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d078db ot-flex-column-vertical\" data-id=\"0d078db\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f9c522e elementor-widget elementor-widget-heading\" data-id=\"f9c522e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br>Latest job openings<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d6f2b9 elementor-widget elementor-widget-accordion\" data-id=\"6d6f2b9\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1141\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1141\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Salesforce Consultant - Service Cloud Voice<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1141\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1141\"><h3>Job Description<\/h3><p data-start=\"203\" data-end=\"611\">As a Salesforce Consultant specialising in Service Cloud Voice, you will help design and deliver intelligent, scalable voice solutions that transform customer service operations. Acting as the bridge between business needs and technical implementation, you&#8217;ll work closely with clients to map their customer service strategies onto Salesforce\u2019s voice technology, including Amazon Connect and Agentforce.<\/p><p data-start=\"613\" data-end=\"795\">You will support a wide range of clients across industries, guiding them through discovery, implementation, and optimisation phases to ensure long-term success and measurable impact.<\/p><h3>\u00a0<\/h3><h3>Responsibilities<\/h3><ul><li data-start=\"821\" data-end=\"921\"><p data-start=\"823\" data-end=\"921\">Design and lead or support the implementation of Service Cloud Voice<\/p><\/li><li data-start=\"922\" data-end=\"1048\"><p data-start=\"924\" data-end=\"1048\">Collaborate with stakeholders to analyse business requirements and translate them into tailored solutions<\/p><\/li><li data-start=\"1049\" data-end=\"1122\"><p data-start=\"1051\" data-end=\"1122\">Lead or support discovery sessions, workshops, and technical planning<\/p><\/li><li data-start=\"1123\" data-end=\"1214\"><p data-start=\"1125\" data-end=\"1214\">Configure and customise Salesforce Service Cloud Voice in alignment with customer needs<\/p><\/li><li data-start=\"1215\" data-end=\"1303\"><p data-start=\"1217\" data-end=\"1303\">Provide hands-on support during go-lives and manage any post-deployment enhancements<\/p><\/li><li data-start=\"1304\" data-end=\"1387\"><p data-start=\"1306\" data-end=\"1387\">Document solutions, develop best practices, and share knowledge within the team<\/p><\/li><li data-start=\"1388\" data-end=\"1506\"><p data-start=\"1390\" data-end=\"1506\">Contribute to internal projects and knowledge<\/p><\/li><\/ul><h3>\u00a0<\/h3><h3>Requirements<\/h3><ul><li data-start=\"1535\" data-end=\"1641\"><p data-start=\"1537\" data-end=\"1641\">2\u20133 years of professional experience working with Salesforce Service Cloud or Contact Center solutions<\/p><\/li><li data-start=\"1642\" data-end=\"1760\"><p data-start=\"1644\" data-end=\"1760\">Hands-on experience implementing Service Cloud Voice, preferably with Amazon Connect and other telephony providers<\/p><\/li><li data-start=\"1761\" data-end=\"1845\"><p data-start=\"1763\" data-end=\"1845\">Strong understanding of customer service processes and contact centre operations<\/p><\/li><li data-start=\"1846\" data-end=\"1927\"><p data-start=\"1848\" data-end=\"1927\">Ability to design scalable, secure, and user-friendly voice-enabled workflows<\/p><\/li><li data-start=\"1928\" data-end=\"2003\"><p data-start=\"1930\" data-end=\"2003\">Comfortable engaging with both technical and non-technical stakeholders<\/p><\/li><li data-start=\"2004\" data-end=\"2055\"><p data-start=\"2006\" data-end=\"2055\">Strong communication and problem-solving skills<\/p><\/li><li data-start=\"2056\" data-end=\"2150\"><p data-start=\"2058\" data-end=\"2150\">Salesforce certifications (e.g. Service Cloud Consultant) are a plus<\/p><\/li><li data-start=\"2151\" data-end=\"2236\"><p data-start=\"2153\" data-end=\"2236\">Experience with telephony systems, CTI integrations, or AWS tools is an advantage<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1142\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1142\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Salesforce Consultant - Agentforce<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1142\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1142\"><h3>Job Description<\/h3><p data-start=\"174\" data-end=\"579\">As a Salesforce Consultant with a focus on Agentforce, you will work at the intersection of service operations and digital transformation.\u00a0<\/p><p data-start=\"581\" data-end=\"755\">You\u2019ll support a range of clients across industries, guiding them through the entire project lifecycle, from discovery and design to implementation and ongoing optimisation.<\/p><h3>Responsibilities<\/h3><ul><li data-start=\"781\" data-end=\"893\"><p data-start=\"783\" data-end=\"893\">Lead or support the implementation of Agentforce solutions tailored to client-specific service processes<\/p><\/li><li data-start=\"894\" data-end=\"992\"><p data-start=\"896\" data-end=\"992\">Analyse business and technical requirements to design agent-centric workflows and screen flows<\/p><\/li><li data-start=\"993\" data-end=\"1106\"><p data-start=\"995\" data-end=\"1106\">Configure and optimise Salesforce components including Service Cloud, and Agentforce Accelerators<\/p><\/li><li data-start=\"1107\" data-end=\"1194\"><p data-start=\"1109\" data-end=\"1194\">Facilitate workshops, discovery sessions, and solution design meetings with clients<\/p><\/li><li data-start=\"1195\" data-end=\"1278\"><p data-start=\"1197\" data-end=\"1278\">Collaborate with cross-functional teams to deliver high-quality implementations<\/p><\/li><li data-start=\"1279\" data-end=\"1373\"><p data-start=\"1281\" data-end=\"1373\">Document solutions and contribute to the development of reusable assets and best practices<\/p><\/li><li data-start=\"1374\" data-end=\"1472\"><p data-start=\"1376\" data-end=\"1472\">Provide user training, post-deployment support, and recommendations for continuous improvement<\/p><\/li><\/ul><h3>\u00a0<\/h3><h3>Requirements<\/h3><ul><li data-start=\"1501\" data-end=\"1607\"><p data-start=\"1503\" data-end=\"1607\">2\u20133 years of experience working with Salesforce Service Cloud or related service process solutions<\/p><\/li><li data-start=\"1608\" data-end=\"1681\"><p data-start=\"1610\" data-end=\"1681\">Familiarity with Agentforce or similar Salesforce-native toolkits<\/p><\/li><li data-start=\"1682\" data-end=\"1777\"><p data-start=\"1684\" data-end=\"1777\">Experience in designing and building screen flows, OmniScripts, and Agent-facing interfaces<\/p><\/li><li data-start=\"1778\" data-end=\"1883\"><p data-start=\"1780\" data-end=\"1883\">Strong understanding of service operations, contact centre environments, and customer support metrics<\/p><\/li><li data-start=\"1884\" data-end=\"1992\"><p data-start=\"1886\" data-end=\"1992\">Strong analytical thinking and ability to translate business processes into scalable technical solutions<\/p><\/li><li data-start=\"1993\" data-end=\"2061\"><p data-start=\"1995\" data-end=\"2061\">Confident communicator with strong stakeholder engagement skills<\/p><\/li><li data-start=\"2062\" data-end=\"2196\"><p data-start=\"2064\" data-end=\"2196\">Salesforce certifications such as Service Cloud Consultant, or Advanced Administrator are a plus<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1143\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1143\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Salesforce Consultant - Service Cloud<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1143\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1143\"><h3>Job Description<\/h3><p data-start=\"186\" data-end=\"528\">As a Salesforce Consultant specialising in Service Cloud, you will work closely with clients to transform their customer service operations using Salesforce&#8217;s industry-leading tools. You\u2019ll play a key role in designing, configuring, and delivering tailored solutions that improve efficiency, customer satisfaction, and Agent productivity.<\/p><p data-start=\"530\" data-end=\"740\">You\u2019ll support a wide variety of clients across industries, from implementation to continuous improvement, helping them get the most out of Service Cloud\u2019s powerful capabilities.<\/p><h3>\u00a0<\/h3><h3>Responsibilities<\/h3><ul><li data-start=\"766\" data-end=\"869\">Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements<\/li><li data-start=\"968\" data-end=\"1057\"><p data-start=\"970\" data-end=\"1057\">Translate business requirements into scalable Salesforce configurations and workflows<\/p><\/li><li data-start=\"1058\" data-end=\"1141\"><p data-start=\"1060\" data-end=\"1141\">Collaborate with cross-functional teams to deliver high-impact projects on time<\/p><\/li><li data-start=\"1142\" data-end=\"1212\"><p data-start=\"1144\" data-end=\"1212\">Conduct workshops and training sessions for users and stakeholders<\/p><\/li><li data-start=\"1213\" data-end=\"1266\"><p data-start=\"1215\" data-end=\"1266\">Support go-lives and post-deployment enhancements<\/p><\/li><li data-start=\"1267\" data-end=\"1353\"><p data-start=\"1269\" data-end=\"1353\">Document solutions and contribute to internal best practices and knowledge sharing<\/p><\/li><\/ul><h3>\u00a0<\/h3><h3>Requirements<\/h3><ul><li data-start=\"1382\" data-end=\"1460\"><p data-start=\"1384\" data-end=\"1460\">2\u20133 years of hands-on experience implementing Salesforce Service Cloud<\/p><\/li><li data-start=\"1461\" data-end=\"1568\"><p data-start=\"1463\" data-end=\"1568\">Strong understanding of service processes such as case lifecycle, SLAs, escalation, and support metrics<\/p><\/li><li data-start=\"1569\" data-end=\"1661\"><p data-start=\"1571\" data-end=\"1661\">Experience with features such as Omni-Channel, Knowledge Base, Macros, and Email-to-Case<\/p><\/li><li data-start=\"1662\" data-end=\"1748\"><p data-start=\"1664\" data-end=\"1748\">Ability to translate business requirements into functional and technical solutions<\/p><\/li><li data-start=\"1749\" data-end=\"1807\"><p data-start=\"1751\" data-end=\"1807\">Strong communication and stakeholder management skills<\/p><\/li><li data-start=\"1808\" data-end=\"1906\"><p data-start=\"1810\" data-end=\"1906\">Salesforce certifications such as Service Cloud Consultant or Administrator are a plus<\/p><\/li><li data-start=\"1907\" data-end=\"1993\"><p data-start=\"1909\" data-end=\"1993\">Experience with automation tools like Flows and OmniStudio is advantageous<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1144\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1144\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Salesforce Field Service Presales \/ Solution Architect<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1144\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1144\"><h3>Job Description<\/h3><p>We are seeking an experienced Salesforce Field Service Presales \/ Solution Architect to join our growing team. The ideal candidate will combine deep, technical expertise in Salesforce Field Service with the ability to excel in presales engagements, bridging the gap between customer needs and implementable solutions.<\/p><p>In this role, you will partner closely with our sales, delivery, and product teams to lead discovery sessions, design high-level solution architectures, and communicate the value of Salesforce Field Service to prospective clients. Post-sale, you will create solution blueprints that ensure a smooth handover to the delivery team, enabling successful implementation.<\/p><p data-start=\"164\" data-end=\"534\"><!-- notionvc: 675d8834-767e-4cfc-86a9-3b399b9bfc83 --><\/p><h3>\u00a0<\/h3><h3>Responsibilities<\/h3><ul><li data-start=\"863\" data-end=\"967\"><p data-start=\"865\" data-end=\"967\"><strong>Presales Engagements:<\/strong> Participate in client meetings, workshops, and demonstrations to understand business requirements and position Salesforce Field Service solutions.<\/p><\/li><li data-start=\"863\" data-end=\"967\"><p data-start=\"865\" data-end=\"967\"><strong>Solution Design:<\/strong> Translate client needs into high-level architectures, including integrations, data models, and process flows, ensuring scalability and alignment with Salesforce best practices.<\/p><\/li><li data-start=\"863\" data-end=\"967\"><p data-start=\"865\" data-end=\"967\"><strong>Technical Leadership:<\/strong> Provide expert guidance on Salesforce Field Service capabilities such as scheduling optimisation, work order management, dispatching, asset management, and mobile solutions.<\/p><\/li><li data-start=\"863\" data-end=\"967\"><p data-start=\"865\" data-end=\"967\"><strong>Proposal Support:<\/strong> Collaborate with sales teams to create compelling proposals, statements of work (SOWs), and solution estimates.<\/p><\/li><li data-start=\"863\" data-end=\"967\"><p data-start=\"865\" data-end=\"967\"><strong>Handover to Delivery:<\/strong> Develop comprehensive solution blueprints, ensuring the delivery team has the required context, documentation, and architectural oversight to execute successfully.<\/p><\/li><li data-start=\"863\" data-end=\"967\"><p data-start=\"865\" data-end=\"967\"><strong>Thought Leadership:<\/strong> Stay current with Salesforce releases, Field Service innovations, and industry best practices; contribute to internal enablement and knowledge-sharing.<\/p><\/li><\/ul><h3>\u00a0<\/h3><h3>Requirements<\/h3><ul><li data-start=\"1528\" data-end=\"1627\">5+ years of Salesforce implementation experience, with at least 3 years focused on Salesforce Field Service.<\/li><li data-start=\"1528\" data-end=\"1627\">Proven technical expertise across Salesforce Field Service modules, including work orders, scheduling, service appointments, resource optimisation, and mobile.<\/li><li data-start=\"1528\" data-end=\"1627\">Strong understanding of Salesforce platform architecture (Service Cloud, Sales Cloud, Experience Cloud, integrations, and APIs).<\/li><li data-start=\"1528\" data-end=\"1627\">Comfortable in presales settings, including solution demos, workshops, and technical deep dives.<\/li><li data-start=\"1528\" data-end=\"1627\">Experience creating high-level solution designs, system diagrams, and transition documentation for delivery teams.<\/li><li data-start=\"1528\" data-end=\"1627\">Excellent communication and stakeholder management skills; able to convey complex concepts to technical and non-technical audiences.<\/li><li data-start=\"1528\" data-end=\"1627\">Salesforce certifications preferred: Salesforce Field Service Consultant, Application Architect, or System Architect.<\/li><li data-start=\"1528\" data-end=\"1627\">Experience working within the Salesforce ecosystem preferred.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41e7b91 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41e7b91\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-756881c ot-flex-column-vertical\" data-id=\"756881c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e2bb51 elementor-widget elementor-widget-heading\" data-id=\"5e2bb51\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to join the team?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c948549 elementor-widget elementor-widget-text-editor\" data-id=\"c948549\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"2475\" data-end=\"2672\">We&#8217;re always on the lookout for smart, driven people who want to shape the future of Salesforce consulting. If you\u2019re curious, collaborative, and care about doing great work, we\u2019d love to hear from you.<\/p><p data-start=\"2674\" data-end=\"2835\"><strong>Get in touch today at <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2783\" data-end=\"2800\">info@fluentcx.com<\/a><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Why join us fluent:cx was founded in 2023 on decades of Salesforce expertise and a shared ambition to build a specialist consultancy that does things differently, with quality, innovation, and client impact at its core. Now part of the Salesfive Group, Europe\u2019s largest Salesforce boutique partner, we\u2019re growing our UK team of expert consultants, with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-8006","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>fluent:cx | Your career in Salesforce Consulting<\/title>\n<meta name=\"description\" content=\"Als Full Service Salesforce-Beratung begleiten wir Kunden bei der Realisierung Ihrer Salesforce Projekte.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fluentcx.com\/en\/we-are-hiring\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"fluent:cx | Your career in Salesforce Consulting\" \/>\n<meta property=\"og:description\" content=\"Als Full Service Salesforce-Beratung begleiten wir Kunden bei der Realisierung Ihrer Salesforce Projekte.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fluentcx.com\/en\/we-are-hiring\/\" \/>\n<meta property=\"og:site_name\" content=\"fluent:cx\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-07T11:16:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fluentcx.com\/wp-content\/uploads\/2025\/07\/Stewart-Fluent-cx-2024-Low-res-15-1024x683.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fluentcx.com\/en\/we-are-hiring\/\",\"url\":\"https:\/\/fluentcx.com\/en\/we-are-hiring\/\",\"name\":\"fluent:cx | Your career in Salesforce Consulting\",\"isPartOf\":{\"@id\":\"https:\/\/fluentcx.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/fluentcx.com\/en\/we-are-hiring\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/fluentcx.com\/en\/we-are-hiring\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fluentcx.com\/wp-content\/uploads\/2025\/07\/Stewart-Fluent-cx-2024-Low-res-15-1024x683.jpg\",\"datePublished\":\"2022-08-18T12:19:20+00:00\",\"dateModified\":\"2025-08-07T11:16:23+00:00\",\"description\":\"Als Full Service Salesforce-Beratung begleiten wir Kunden bei der Realisierung Ihrer Salesforce Projekte.\",\"breadcrumb\":{\"@id\":\"https:\/\/fluentcx.com\/en\/we-are-hiring\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fluentcx.com\/en\/we-are-hiring\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fluentcx.com\/en\/we-are-hiring\/#primaryimage\",\"url\":\"https:\/\/fluentcx.com\/wp-content\/uploads\/2025\/07\/Stewart-Fluent-cx-2024-Low-res-15-1024x683.jpg\",\"contentUrl\":\"https:\/\/fluentcx.com\/wp-content\/uploads\/2025\/07\/Stewart-Fluent-cx-2024-Low-res-15-1024x683.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fluentcx.com\/en\/we-are-hiring\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/fluentcx.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"We are hiring!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/fluentcx.com\/en\/#website\",\"url\":\"https:\/\/fluentcx.com\/en\/\",\"name\":\"fluent:cx\",\"description\":\"We speak Salesforce. 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