Gerry O’Neill joins fluent:cx UK as Field Service Commercial Director

fluent:cx strengthens its leadership in Field Service and Service Cloud with a key new addition.

We are pleased to welcome Gerry O’Neill as our new Field Service Commercial Director at fluent:cx UK. In this role, Gerry will take responsibility for further developing and expanding our Field Service practice, driving tailored and high-impact solutions that empower our customers to optimise their operations and elevate service delivery.

Stewart Holt | Co-Founder & VP Sales & Alliances, fluent:cx

“When it came to scaling our Field Service proposition, Gerry was the first name on our list. His knowledge and experience will be invaluable to our success, and we are delighted to welcome him on board. This renewed focus on Field Service underscores our deep commitment to Salesforce and the Service Cloud ecosystem, a space we see as offering enormous growth potential. We are investing with purpose to become the go-to specialist for Service Cloud, Agentforce, Voice, and Field Service, and Gerry’s arrival marks a significant step on that journey.”

Gerry O’Neill brings over 25 years of experience in enterprise software across both technical and commercial leadership roles. His career includes positions at global technology leaders and pioneering innovators where he played a pivotal role in business growth and customer success.

Gerry O’Neill | Field Service Commercial Director, fluent:cx UK

“I was immediately impressed by fluent:cx’s culture, ambition, and sharp focus on Service Cloud and Field Service transformation. I’m excited to work alongside this dynamic team to help our clients unlock the full potential of their Field Service operations and drive impactful change.”

As part of the Salesfive Group, fluent:cx UK benefits from the strength and scale of one of Europe’s leading Salesforce partners. With over 360 experts across twelve locations, the Salesfive Group is the largest Salesforce Boutique Partner in Europe. Together, we are highly motivated to deliver even more comprehensive, customised solutions that help our customers accelerate and shape their digital transformation journeys.