Why join us
fluent:cx was founded in 2023 on decades of Salesforce expertise and a shared ambition to build a specialist consultancy that does things differently, with quality, innovation, and client impact at its core.
Now part of the Salesfive Group, Europe’s largest Salesforce boutique partner, we’re growing our UK team of expert consultants, with deep specialisms in Service Cloud, Field Service, Service Cloud Voice, and Agentforce.
We’re proud to have been recognised with the 2025 Salesforce Agentforce Accelerators Partner Award for UKI, a testament to the strength of our expertise and the value we deliver for our clients.
Our culture is rooted in trust, transparency, and a shared commitment to doing great work together, so if you’re passionate about Salesforce, thrive in a collaborative environment, and want to be part of a growing team where your voice truly matters, we’d love to hear from you.
Benefits for everyone
We’re a young, ambitious company shaping our future together, and that means building a benefits package that reflects the things that matter most to our people:
Work from anywhere: home office, co-working space, or our London office. You choose what works for you
Flexible hours: plan your day in a way that fits your life
Home office setup budget: get what you need to do your best work, from day one
- Regular team events: from socials in London, to company parties across Europe
Generous holiday allowance, plus extra gifted time off over Christmas
Private healthcare coverage
Mentorship and development: grow with us, supported by those who’ve been there before
Latest job openings
Job Description
As a Salesforce Consultant specialising in Service Cloud Voice, you will help design and deliver intelligent, scalable voice solutions that transform customer service operations. Acting as the bridge between business needs and technical implementation, you’ll work closely with clients to map their customer service strategies onto Salesforce’s voice technology, including Amazon Connect and Agentforce.
You will support a wide range of clients across industries, guiding them through discovery, implementation, and optimisation phases to ensure long-term success and measurable impact.
Responsibilities
Design and lead or support the implementation of Service Cloud Voice
Collaborate with stakeholders to analyse business requirements and translate them into tailored solutions
Lead or support discovery sessions, workshops, and technical planning
Configure and customise Salesforce Service Cloud Voice in alignment with customer needs
Provide hands-on support during go-lives and manage any post-deployment enhancements
Document solutions, develop best practices, and share knowledge within the team
Contribute to internal projects and knowledge
Requirements
2–3 years of professional experience working with Salesforce Service Cloud or Contact Center solutions
Hands-on experience implementing Service Cloud Voice, preferably with Amazon Connect and other telephony providers
Strong understanding of customer service processes and contact centre operations
Ability to design scalable, secure, and user-friendly voice-enabled workflows
Comfortable engaging with both technical and non-technical stakeholders
Strong communication and problem-solving skills
Salesforce certifications (e.g. Service Cloud Consultant) are a plus
Experience with telephony systems, CTI integrations, or AWS tools is an advantage
Job Description
As a Salesforce Consultant with a focus on Agentforce, you will work at the intersection of service operations and digital transformation.
You’ll support a range of clients across industries, guiding them through the entire project lifecycle, from discovery and design to implementation and ongoing optimisation.
Responsibilities
Lead or support the implementation of Agentforce solutions tailored to client-specific service processes
Analyse business and technical requirements to design agent-centric workflows and screen flows
Configure and optimise Salesforce components including Service Cloud, and Agentforce Accelerators
Facilitate workshops, discovery sessions, and solution design meetings with clients
Collaborate with cross-functional teams to deliver high-quality implementations
Document solutions and contribute to the development of reusable assets and best practices
Provide user training, post-deployment support, and recommendations for continuous improvement
Requirements
2–3 years of experience working with Salesforce Service Cloud or related service process solutions
Familiarity with Agentforce or similar Salesforce-native toolkits
Experience in designing and building screen flows, OmniScripts, and Agent-facing interfaces
Strong understanding of service operations, contact centre environments, and customer support metrics
Strong analytical thinking and ability to translate business processes into scalable technical solutions
Confident communicator with strong stakeholder engagement skills
Salesforce certifications such as Service Cloud Consultant, or Advanced Administrator are a plus
Job Description
As a Salesforce Consultant specialising in Service Cloud, you will work closely with clients to transform their customer service operations using Salesforce’s industry-leading tools. You’ll play a key role in designing, configuring, and delivering tailored solutions that improve efficiency, customer satisfaction, and Agent productivity.
You’ll support a wide variety of clients across industries, from implementation to continuous improvement, helping them get the most out of Service Cloud’s powerful capabilities.
Responsibilities
- Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements
Translate business requirements into scalable Salesforce configurations and workflows
Collaborate with cross-functional teams to deliver high-impact projects on time
Conduct workshops and training sessions for users and stakeholders
Support go-lives and post-deployment enhancements
Document solutions and contribute to internal best practices and knowledge sharing
Requirements
2–3 years of hands-on experience implementing Salesforce Service Cloud
Strong understanding of service processes such as case lifecycle, SLAs, escalation, and support metrics
Experience with features such as Omni-Channel, Knowledge Base, Macros, and Email-to-Case
Ability to translate business requirements into functional and technical solutions
Strong communication and stakeholder management skills
Salesforce certifications such as Service Cloud Consultant or Administrator are a plus
Experience with automation tools like Flows and OmniStudio is advantageous
Job Description
As a Project Manager, you’ll be the primary point of contact for our clients, acting as the vital link between customer stakeholders and our project delivery team. You’ll take ownership of project delivery, ensuring smooth coordination across all phases, scoping and managing a successful go-live and post-launch optimisation.
You’ll oversee planning, manage internal and external resources, and ensure that every project runs on time, on budget, and to the highest quality. With a clear view of team capacity and client priorities, you’ll help us consistently deliver value while building long-term client relationships.
Responsibilities
Lead and manage Salesforce multi-cloud projects, with a focus on Service Cloud, Service Cloud Voice, Agentforce and Field Service
Own the end-to-end delivery process, including planning, coordination, execution, and stakeholder communication
Facilitate discovery sessions, workshops, and regular project check-ins
Apply appropriate delivery methodologies (agile, hybrid, or waterfall) to ensure project success
Manage budgets, timelines, resources, and risk across concurrent projects
Build and maintain strong relationships with clients, partners, and Salesforce
Support the strategic development of client accounts post-implementation
Requirements
Minimum 7 years’ experience in CRM project delivery, digital consulting, or a related field
Experience delivering Salesforce projects (Service Cloud, Field Service, or similar platforms)
Strong understanding of customer experience, service operations, and CRM strategy
Proven experience managing multi-stakeholder projects, both technical and non-technical
Excellent communication, facilitation, and stakeholder management skills
Strong problem-solving ability and attention to detail
Experience with agile and hybrid delivery models
Salesforce certifications (e.g. PMP, Scrum Master, Service Cloud Consultant) are a plus
Job Description
We are seeking an experienced Salesforce Field Service Presales / Solution Architect to join our growing team. The ideal candidate will combine deep, technical expertise in Salesforce Field Service with the ability to excel in presales engagements, bridging the gap between customer needs and implementable solutions.
In this role, you will partner closely with our sales, delivery, and product teams to lead discovery sessions, design high-level solution architectures, and communicate the value of Salesforce Field Service to prospective clients. Post-sale, you will create solution blueprints that ensure a smooth handover to the delivery team, enabling successful implementation.
Responsibilities
Presales Engagements: Participate in client meetings, workshops, and demonstrations to understand business requirements and position Salesforce Field Service solutions.
Solution Design: Translate client needs into high-level architectures, including integrations, data models, and process flows, ensuring scalability and alignment with Salesforce best practices.
Technical Leadership: Provide expert guidance on Salesforce Field Service capabilities such as scheduling optimisation, work order management, dispatching, asset management, and mobile solutions.
Proposal Support: Collaborate with sales teams to create compelling proposals, statements of work (SOWs), and solution estimates.
Handover to Delivery: Develop comprehensive solution blueprints, ensuring the delivery team has the required context, documentation, and architectural oversight to execute successfully.
Thought Leadership: Stay current with Salesforce releases, Field Service innovations, and industry best practices; contribute to internal enablement and knowledge-sharing.
Requirements
- 5+ years of Salesforce implementation experience, with at least 3 years focused on Salesforce Field Service.
- Proven technical expertise across Salesforce Field Service modules, including work orders, scheduling, service appointments, resource optimisation, and mobile.
- Strong understanding of Salesforce platform architecture (Service Cloud, Sales Cloud, Experience Cloud, integrations, and APIs).
- Comfortable in presales settings, including solution demos, workshops, and technical deep dives.
- Experience creating high-level solution designs, system diagrams, and transition documentation for delivery teams.
- Excellent communication and stakeholder management skills; able to convey complex concepts to technical and non-technical audiences.
- Salesforce certifications preferred: Salesforce Field Service Consultant, Application Architect, or System Architect.
- Experience working within the Salesforce ecosystem preferred.
Ready to join the team?
We’re always on the lookout for smart, driven people who want to shape the future of Salesforce consulting. If you’re curious, collaborative, and care about doing great work, we’d love to hear from you.
Get in touch today at info@fluentcx.com